M N PROPERTIES ROCHDALE LIMITED provides residential property rental services through our website, allowing prospective tenants to browse available properties, submit rental enquiries, and complete rental arrangements after approval.

This Service Fulfilment Policy explains the process and expected timeframes for handling rental enquiries, applications, approvals, and related services.

1. Rental Enquiry Processing

Prospective tenants can submit rental enquiries through our website by providing relevant contact details and information about their preferred property.

We aim to review and acknowledge submitted enquiries within 1–2 business days after receipt. Response times may vary depending on the complexity of the enquiry, property availability, and the information required.

2. Property Information and Availability

After receiving an enquiry, we will provide available property information and further details where applicable.

Property availability may change during the enquiry process. We aim to provide accurate and updated rental information; however, submitting an enquiry does not reserve or guarantee a property.

3. Rental Application Review

Where a prospective tenant wishes to proceed with a rental application, the application information will be reviewed according to the applicable rental requirements.

The review process generally takes 3–7 business days after all required information has been received.

Additional information may be requested during the review process, which may extend the processing timeframe.

4. Rental Approval and Agreement Process

Once an application has been approved, we will provide the necessary rental arrangements and next steps.

The completion of rental documentation and related procedures will generally be arranged within 3–5 business days after approval, subject to completion of all required information and agreement between the relevant parties.

5. Rental Payment Processing

Approved tenants may make rental payments through the available online payment facilities or authorised payment methods.

Payment processing times may vary depending on the payment provider and financial institution. Tenants should ensure that payments are completed according to the agreed rental terms and payment schedule.

6. Ongoing Rental Support

For approved tenants, we aim to respond to rental-related enquiries and service requests within 1–2 business days after receiving the request.

Response times may vary depending on the nature of the request and any third-party involvement required.

7. Delays and Exceptional Circumstances

Service timeframes may be affected by circumstances outside our reasonable control, including but not limited to:

  • Delays in receiving required tenant information
  • Payment processing delays
  • Third-party service interruptions
  • Changes in property availability
  • Legal or administrative requirements

If a delay occurs, we will provide relevant updates where possible.