M N PROPERTIES ROCHDALE LIMITED provides residential property rental services, including property enquiries, rental application processing, and rental payment facilities for approved tenants.

This Refund Policy explains the circumstances in which refunds may be considered, the applicable process, and the expected timeframes for handling refund requests.

1. Rental Payments and Refund Eligibility

Rental payments made to M N PROPERTIES ROCHDALE LIMITED are subject to the terms agreed between the relevant parties and any applicable tenancy agreement.

Refunds may be considered in circumstances where:

  • A payment has been made incorrectly or processed in error
  • A rental arrangement cannot proceed due to circumstances within our responsibility
  • A refund is required under applicable laws or contractual obligations

Refund eligibility will be reviewed based on the specific circumstances of each request.

2. Refund Request Process

To request a refund, tenants or customers should contact us with the following information:

  • Full name
  • Contact details
  • Relevant property or rental information
  • Payment details
  • Reason for the refund request
  • Any supporting documents where applicable

We aim to acknowledge refund requests within 1–2 business days after receiving all required information.

3. Refund Review Timeframe

Once a refund request has been received and all necessary information has been provided, we will review the request within 5–10 business days.

During the review process, we may request additional information to verify the payment details and circumstances of the request.

4. Approved Refund Processing

If a refund is approved, we will process the refund within 5–7 business days after approval.

The actual time for funds to appear in your account may vary depending on your bank, payment provider, or financial institution.

5. Non-Refundable Circumstances

Refunds may not be available where:

  • The request is related to a change of mind after entering into a rental agreement
  • The tenant has failed to comply with agreed rental terms
  • Required information or documentation has not been provided
  • The request falls outside the applicable agreement or legal requirements

Any applicable refund decisions will be made in accordance with the relevant rental terms and applicable laws.

6. Payment Processing Fees

Where applicable, payment processing fees or charges applied by third-party payment providers may not be refundable unless required by law or otherwise agreed.